Shipping and Return Policy

**Shipping** Free Shipping on orders totaling over $100.00 in the US. International shipping excluded. (CSI Saddlepads and Liners DO NOT APPLY). 
Shipping cost is the responsibility of the customer.  Shipping rates vary based on order volume, shipping destination, and rates at that time.  Most items have a set shipping charge. Shipping rates for bundled orders will be estimated and calculated at the time of checkout and may be entitled to a refund.  In some cases, it could take up to two weeks for your order to be processed and shipped.  All orders are processed Monday through Friday.  We do not ship on Saturday, Sunday or holidays.  We normally ship USPS. Contact us if you have any questions regarding shipping.

** You will be notified and reimbursed for any items you order that are unfortunately Out of Stock. We apologize ahead of time.

**All Returns are for store credit only in the form of a Gift Certificate**

When purchasing from Kiss Me Cowgirl we assume that you have read and agreed to the terms of our return policy.

We hope that you love your items from Kiss Me Cowgirl, but we understand that not every piece purchased will fit & returns/exchanges are sometimes needed.       

• Before you return anything please contact us within 2 days for a RETURN AUTHORIZATION number. Any shipments received without a R/A number will be refused.  All returns must be received by us within 10 (ten) days of the delivery date verified by tracking information.

• All items are carefully inspected before they are shipped to you.  We cannot be held responsible for any defective items reported past the 2 day deadline.  We are not responsible for items misdirected, damaged, lost or stolen during shipping. In most cases shipping insurance will cover some of the cost.

• All items must be returned to us in their original, unworn, unwashed, and smoke/pet free condition ready for resale.

• Sale items are all final sale & cannot be returned.

• We do not accept returns on gift items, accessories or custom ordered items.

• Original shipping fees are non-refundable & return shipping is the responsibility of the customer.

• If you would like to exchange your item for a different size, you will first need to return the original item back to us under the guidelines mentioned above.  You will be issued a gift certificate to purchase a new size.  We cannot guarantee the same item you would like will still be available when the return reaches us. Only 1(one) return per item for a different size will be allowed.


If you have any questions regarding our return policy, please contact us by clicking on the highlighted link.

When sending your return items, we recommend sending them USPS Priority Mail, UPS, or FedEx with a tracking number including insurance, as we are not responsible for packages misdirected, damaged, lost or stolen in transit.

Please allow up to two weeks to process your return once we receive it. Some items may take longer if not in stock.

Once the return is processed you will be emailed a confirmation and directions on how to redeem your store credit.

Please ship all returns to: Kiss Me Cowgirl, 691 Co Rd 60, Likely, CA 96116.

 

*IMPORTANT* When placing your order, please inspect your email order confirmation to ensure that all shipping information is correct. If you notice your shipping address or any other vital information is incorrect, please contact us immediately.


Thank you for shopping with us.


 We accept credit card payments through PayPal

Created by Kiss Me Cowgirl